Requirements, and Qualifications Position Summary, Requirements, and Qualifications Overview NIU Naperville serves as both an academic extension center and a non-residential conference facility, hosting conferences, meetings, and special events, as well as credit and non-credit professional education during the day and evenings Monday through Saturday, and occasionally on Sundays. Position Summary Under the direct supervision of the Facilities Manager. The Facility Operations Staff Member plays a key role in ensuring the smooth operation of the center by supporting conference setups, custodial services, and light building maintenance/repair. This position requires a mature, dependable individual with strong communication skills, sound judgment, and the ability to work independently with minimal supervision. Essential Duties and Responsibilities Conferencing & Event Support – 30% Set up and break down rooms, furniture, and equipment for classes, meetings, and special events. Coordinate with conferencing staff to ensure spaces are arranged according to event specifications, verify that all equipment is functioning properly, and assist with any on-site adjustments to support smooth operations and a positive experience for attendees. Facility Operations & Maintenance – 30% Provide light building maintenance and repair services, maintain building and janitorial equipment, and address basic building issues. Report work and problems using the Naperville maintenance application. Monitor facility conditions, address or report safety hazards, and ensure compliance with building safety standards. Facility Cleanliness – 20% Perform custodial duties to maintain a clean, safe, and welcoming environment throughout the facility. This includes routine cleaning of offices, classrooms, and common areas, restocking supplies, addressing spills or hazards promptly, and ensuring all spaces meet health and safety standards. Audio/ Visual & IT Support – 10% Provide basic audio/visual and technical assistance for faculty, students, and event clients. This includes setting up and testing equipment, troubleshooting minor technical issues, supporting presentations and recordings, and ensuring that all AV systems function smoothly to support effective teaching, learning, and events. Facility Conference Operations – 5% Assist with catering setups and coordination for on-site events and external clients. This includes arranging tables and serving areas, ensuring food and beverage service runs smoothly, coordinating with catering staff, and supporting event logistics to provide a seamless experience for attendees. Front Desk Support – 5% Provide occasional front desk support, offering general information and contact details to prospective students regarding off-campus courses and services. Respond promptly and professionally to facility- and event-related inquiries, directing questions as needed to ensure smooth operations and a positive experience for all visitors. Minimum Required Qualifications (Civil Service) High School Diploma or equivalent. Any one or combination totaling two (2) years (24 months) from the categories below: College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent: 60 semester hours or an Associate’s Degree equals one (1) year (12 months) Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience. Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience. Knowledge, Skills, and Abilities (KSAs) (Civil Service) Knowledge of principles and processes for providing customer service. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology. Knowledge of electronic equipment, computer hardware and software, and their applications. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to understand implications of new information for both current and future problem-solving and decision-making. Ability to exhibit strong organizational skills and maintain detailed, accurate records. Ability to communicate effectively as appropriate for the needs of the audience. Ability to interpret work related documents, policies, and procedures. Specialty Factors (Civil Service) None Preferred Qualifications (Civil Service) 2 years of Conference or Hotel experiance. Customer service Basic Building systems and repair ability. Computer experience helpful Knowledge of current practices and emerging trends in faculty needs, academic technologies, and related support is required for Custodial, and light maintenance. Excellent written and oral communication skills, planning and organizational abilities, problem-solving skills, and the ability to work collaboratively and collegially are required. Mjust be calm under pressure, and able to prioritise the day. Minimum Required Qualifications (SPS) N/ A Additional Requirements (SPS) N/ A Preferred Qualifications (SPS) N/ A Physical demands/requirements Ability to lift and move up to 50 lbs. for furniture and equipment setups. Ability to stand, walk, bend, and perform physical tasks for extended periods. Appointment and Compensation Details Appointment and Compensation Details Anticipated Appointment Start Date TBD Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours Monday – Friday, 7:00 am – 3:00 pm, occasional weekends and slight changes in shift as needed. Salary $40,950.00/ Annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/ Range $21.00/ Hourly Earn Type Hourly Application Procedure Application Procedure Application Procedure Application Procedures: Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received. If eligible for Veteran’s Preference Points, DD 214/ DD 215/ NGB 22/ DD 256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and Civil. Service. Testing@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication. Illinois residency required within 180 days of the hire date. Credentials Assessment Examination: The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met. Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials. After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview. Additional Details: Click on Facility Operations Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements. Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements. Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package. Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Special Instructions Quick Link to Applicant Is

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